Return Eligibility
Customers may request a return if the product received is damaged, defective, or incorrect. The request must be made within 48 hours of delivery, and the item must remain unused and in its original packaging.
Non-Returnable Conditions
Opened or used products are not eligible for return. Returns are not accepted due to change of mind or dissatisfaction. Items purchased on sale or discount are also non-returnable.
Return Process
Customers must contact Harbor Standard via WhatsApp or email with their order number and supporting photo or video evidence. Once the request is approved, the return process will be initiated.
Refund Policy
Refunds are issued only for valid claims such as damaged or incorrect items. Processing may take 7 to 10 working days, and refunds will be made through the original payment method.
Exchange Policy
Exchanges are available for the same product or another product of equal value, depending on availability.